Refund policy

Returns

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we regret that we cannot offer a refund. Only exchange for the same style item.

To be eligible for a return, your jewelry must be unused, in the same condition as when you received it, and in its original packaging.

Certain items cannot be returned, including:

· Gift cards

To complete your return, we require proof of purchase.

 

Refunds

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

 

Late or Missing Refunds

If you haven't received your refund yet:

1.      Check your bank account.

2.      Contact your credit card company, as it may take some time for the refund to be officially posted.

3.      If necessary, contact your bank, as processing times can vary.

If you’ve done all the above and still have not received your refund, please contact us at support@gemstoneking.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same one.

Please take the following simple steps:

1 - Write RMA #300 on a copy of the receipt you received and enclose it in the package. If you do not have the original receipt.

Must Include:
Name , shipping address,phone number & email address.
Detailed description of the item ,including stones and ring size.
Please add a note on what you need done for the exchange as well.

2 - Ship the package back to us at GSK, 555 Eighth Avenue, Room 300 New York, NY 10018

3 - Use any method of shipping as long as you obtain a tracking number for the shipment that is being shipped to our office. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the item is returned, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, we will refund the gift giver.

             

Shipping Returns

To return your jewelry,You are responsible for return shipping costs, which are non-refundable. 

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.